Greenridge is committed to delivering quality support for the products and/or services you have purchased. The purpose of this document is to provide guidelines and reference materials to Greenridge customers enabling them to utilize our support services to the fullest. Greenridge has produced this guide with the following objectives in mind:

• To introduce you to Greenridge Technical Support Policies, including our product and custom software solutions

• Provide information on the support services currently available from Greenridge, including definitions of programs, policies, and procedures

• Help you to effectively access and engage Greenridge Support resources

• Explain how you can enhance your Greenridge Support with additional services to meet your needs

Please review this guide carefully as it contains important information regarding the service and support of your Greenridge products. Thank you for choosing Greenridge solutions.

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